TMI MILLA METSÄ-TOKILA'S GENERAL TERMS AND CONDITIONS
 
 
1.     SCOPE AND PARTIES
 
These general terms and conditions ("Terms") apply to contracts between Tmi Milla Metsä-Tokila ("Artist") and its customers ("Customer"). The Artist and the Customer are hereinafter also "Party" or "Parties". The artist has the right to update these Terms without prior notice. 
 
2.    AGREEMENTS AND ORDERS
 
2.1 These terms and conditions are an integral part of the agreement ("Agreement"), which is created when the Customer has placed an order for the Product on the website, based on the Artist's offer or as otherwise agreed by the Parties and the Artist has sent an order confirmation of the order electronically or in writing. The order placed by the Customer on the Website is the Customer's binding purchase offer.
 
2.2 The purchase instructions in the order or other document provided by the Customer, i.e. the terms, do not apply to the Agreement.
 
2.3 The customer must accept the general conditions in order to place an order through the Website. By accepting the general terms and conditions, the Customer undertakes to comply with the general terms and conditions in full and confirms that he has also read the information concerning personal data and cookies, and accepts their use in accordance with the Artist's privacy statement.
 
2.4 When placing an order, the customer must provide their complete contact information and the delivery and possibly necessary billing address.
 
2.5 The artist does not undertake to accept all orders.
 
3.     RETURN AND DELIVERY TERMS
 
3.1 The delivery times indicated on the website are estimates, the realization of which cannot be guaranteed.
 
3.2 If the package must be picked up from a specific delivery location, the Customer will pick it up within the time specified in the notification. Packages are usually picked up in person, using a valid ID and order number. The customer will receive a delivery notification specifying when and where the package can be picked up or received. The notification may be sent by e-mail, regular mail and, if the Customer has given his mobile phone number, also by phone or text message. If the customer does not pick up the package, the Artist has the right to charge the customer 25 euros for labor and delivery costs. Please note that the right of cancellation and free return do not apply to unclaimed packages.
 
3.3 When the Customer buys products from the Website, he has a 14-day cancellation period in accordance with the applicable consumer legislation. This means that the Customer has the right to cancel any purchase by notifying the Artist within 14 days after the Customer or his representative has received the ordered product (cancellation period). Please note that if the quality of the product has suffered from the condition at the time of purchase more than was necessary in terms of examining the product's properties and function, the refund will be made according to the product's current reduced value. The product must be in resaleable condition in order to be refunded. The customer is obliged to check the package and the products he ordered, and whether the received order corresponds to the order confirmation.
 
3.4 If the Customer orders a product that is not subject to the right of cancellation, this is stated in the product information.
 
3.5 In connection with the cancellation, a possible payment refund takes place in accordance with the payment service provider's terms and conditions. If the refund is not possible through the payment service provider, the Artist will contact the Customer by email and ask the Customer for the information required for the refund.
 
3.6 The artist is committed to complying with Finnish consumer protection legislation. (more information: https://www.kkv.fi/)
 
4.     PRICES AND PAYMENT
 
4.1 The prices given on the Website only apply to orders placed on the Website. All prices are stated in euros and include VAT.
 
4.2 The Artist has the right to change the prices of the Products on the Website without prior notice. However, such price changes do not apply to already concluded Agreements. If, in the Artist's opinion, the price information on the Website was incorrect, the Artist has the right to cancel the Agreement by notifying the Customer. Such a situation could be, for example, a typo.
 
4.3 The respective payment methods for the services are mentioned on the Website. The Artist has the right to charge the Customer already at the time of the order, unless the Customer has chosen and the Artist has accepted invoicing or another similar payment method. In connection with invoicing, the Artist or its partners may obtain the Customer's credit information from a third party. The artist does not necessarily offer all payment options to all Customers.
 
4.4 The terms and conditions regarding the contractual and personal data practices of the respective payment service provider (such as Klarna (www.klarna.com)) are applicable to the payment transaction and the Customer is also bound by them. If the payment method is a financial service, the terms and conditions of the financial service provider apply. The artist is not responsible for the actions of the payment service provider or financial service provider.
 
4.5 The customer must be fully entitled to use the card, account or other payment instrument used for payment.
 
5.     INTELLECTUAL PROPERTY RIGHTS AND LICENSES
 
5.1 The website and all its content are the property of the Artist or its licensors. The information is protected by legislation on intellectual property rights and marketing. This means that the copying or use of brands, product names, images, graphics and composition as well as information about products, services and other content without the written approval of the Artist is prohibited.
 
6.     LIABILITY AND COMPENSATION
 
6.1 The artist is not responsible for indirect damages based on or in connection with the Agreement or these Terms, such as compensation paid to third parties.
 
6.2 The customer has a right of appeal regarding products that are defective in accordance with the applicable consumer protection legislation. The customer who wants to exercise his right to complain about the product must contact the Artist as soon as possible after discovering the defect, using the contact information provided on the Website. Complaints made by the Customer within two months after discovering the defect are always considered to have been made within the appropriate time. The customer has the right to file a complaint about products purchased on the website within a reasonable time after receiving the product.
 
6.3 The artist is responsible for the shipping costs of all returns caused by accepted complaints.
 
6.4 The artist reserves the right to reject any complaint if the product does not prove to be defective in accordance with applicable consumer protection legislation.
 
7.     APPLICABLE LAW AND DISPUTE RESOLUTION

 
7.1 The terms and conditions and the Agreement are subject to Finnish law.
 
7.2 As a rule, all disagreements are resolved by agreement with the Artist.
 
7.3 If the disagreement situation cannot be resolved by agreement, you as a customer can turn to the Finnish Consumer Disputes Board. We will try to resolve the dispute without the case requiring a court hearing. If the matter has to be dealt with in court, it will be decided in the district court of Turku.
 
8.     OTHER TERMS

 8.1 This Agreement covers all terms. Negotiations between the Parties or oral and written agreements, offers, or other similar activities outside of this Agreement are not part of the Agreement between the Parties.
 
8.2 If any part of the Agreement is found to be invalid, the other parts of the Agreement will remain in force. In such a case, the Parties must negotiate the relevant section again and the Agreement must be interpreted in such a way that the intention of the original condition is preserved as accurately as possible.
 
8.3 The Artist is not responsible for errors or damages resulting from an obstacle beyond the Artist's reasonable influence, which the Artist cannot reasonably be expected to have taken into account at the time of entering into the contract and whose consequences the Artist could not reasonably have avoided or overcome.